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Why Is My FROG® @ease® Floating System Tilting?
Ever find yourself wondering why your FROG® @ease® Floating System seems to be doing the cha-cha in your hot tub?
Well, worry not—you’re not alone, and there’s a simple explanation behind that groovy tilt.
Now, before you start questioning your hot tub maintenance skills, rest assured that your FROG @ease System is still hard at work, keeping your hot tub water Cleaner, Clearer, Softer and Easier®.
Here’s Why the FROG® @ease® Floating System Tilts
1. Why It Tilts
It’s natural for the FROG @ease System to “list” or tilt in the water. During shipping, the tiny granules of SmartChlor® inside the silver cartridge might shift and it’s not uncommon that they may settle on one side or the other.
When you put the blue Mineral Cartridge together with the SmartChlor Cartridge, the System floats in the water with the heaviest side down, which may be at a tilt, depending upon where the granules are resting inside the Cartridge.
If they’re all together on the right side, then the System will tilt a bit to the right.
This slight tilt doesn’t mean your system is off its game. The water still flows through the System, keeping clean, clear water.
If you’re concerned about the tilting, test the water with a FROG® @ease® Test Strip ̶ that will tell you whether or not the System is working.
As long as the top tab on the FROG® @ease® Test Strip reads darker than the Out Indicator on the bottle, the SmartChlor Cartridge has enough SmartChlor.
2. Impact on Water Care
While a tilting FROG @ease Floating System might look a little off-kilter, what really matters is water care. Despite its lean, your System is still diligently working to keep your hot tub water clean and clear.
FROG @ease is the easiest sanitizing system on the market. It self-regulates. That means it keeps water consistently clean and clear, so you don’t have to constantly add chlorine after every use. And it uses up to 75% less chlorine*, so water feels softer, is less irritating to skin, and surfaces are protected. You shock only once a month, with FROG Maintain®, the recommended nonchlorine shock for hot tubs.
A little tilt doesn’t stop your FROG @ease System from being a champion in hot tub water care maintenance!
Tips to Correct the Tilt and Check the SmartChlor Level
1. Adjust the System
If you simply don’t like the way your FROG @ease Floating System seems like it’s on a mission to tilt, you can adjust it.
Take the System out of the water. Drain it by holding it over the hot tub. Shake it gently. This may help reset the granules inside and resolve the tilting.
2. Check SmartChlor Cartridge
Keep tabs on your SmartChlor levels and your FROG @ease Floating System will perform at its best.
FROG @ease makes this super simple. If the System is upside down in the water, it usually indicates that the SmartChlor Cartridge is empty and it’s time to replace it. Take it out of the water, test the water with the FROG @ease Test Strip and take action needed.
Once again, if it’s tilting, it’s probably fine, but you can always test the water with a FROG @ease Test Strip.
The SmartChlor Cartridge is designed to last up to 3 – 4 weeks, depending upon your hot tub size and use.
There are exceptions too, for instance, if you have a lot of people using your hot tub, you’ll use more sanitizer. After heavy use, check your water with the FROG ease Test Strip, adjust as needed, and use FROG Maintain to maintain clean, clear water.
3. When to Replace the SmartChlor Cartridge
The FROG @ease Sanitizing System will flip completely upside down when the SmartChlor Cartridge needs to be replaced. But if you’re not quite sure if it is empty, take it out of the hot tub and drain all water from the System, then put it back in the hot tub and see if it flips completely.
If it flips upside down, remove it from the water and drain all the water from it. Then, detach the FROG @ease SmartChlor Cartridge by twisting to align with the “unlock” arrow and pulling it apart.
Attach a new SmartChlor Cartridge and set the dial according to the setting chart. You’ll also find the setting chart in the manual. If the FROG @ease SmartChlor Cartridge still contains a small amount of SmartChlor, place it in the hot tub to float until empty. Don’t let it sink to the bottom, as it may bleach the hot tub surface.
Good news – the used SmartChlor Cartridge is recyclable at your local FROG hot tub retailer. Bring it into the store and put it in the FROG Recycle box. If your local FROG retailer doesn’t have a FROG Recycle box – ask them to get one! It helps protect the environment and positively impacts the next generation.
Don’t wait. When your FROG @ease System flips upside down, replace it right away so you’ll have consistently clean, clear water. It’s the best way to avoid any hiccups in hot tub water care maintenance.
One more thing – the blue Mineral Cartridge lasts 4 months. After 4 months, replace the FROG @ease System with a new one – you’ll need to buy a new FROG @ease Floating Sanitizing System.
When you replace the blue Minerals Cartridge, it might be a good time to drain and refill your hot tub, depending on the last drain and refill you’ve done and the quality of your water.
Now you know that a tilting FROG @ease System is no big deal. It’s a simple fact. And keeping your hot tub clean and clear with FROG @ease is simply amazing!
*Compared to the minimum ANSI recommended chlorine level of 2.0 ppm for a hot tub.
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FROG products can be purchased from local dealers in your area. Over the past 20 years, we have built a strong nation-wide network of dealers that carry our products and can service your needs. For this reason we do not sell our products on-line or directly to the pool or spa owner.